Resources.
Resources.
tbd.
WELCOME
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handbook.
handbook.
handbook.
1. Professional Appearance: Employees must maintain a neat and professional appearance at all times, including wearing the designated uniform and adhering to grooming standards.
2. Punctuality and Attendance: Employees are expected to arrive on time for their scheduled shifts and notify their supervisor in advance if they are unable to work.
3. Guest Service Excellence: Employees must consistently provide friendly, courteous, and efficient service to all guests, anticipating their needs and exceeding their expectations.
4. Confidentiality: Employees must respect the privacy and confidentiality of guests, colleagues, and hotel information, refraining from discussing confidential matters outside of work.
5. Safety and Security: Employees are responsible for maintaining a safe and secure environment for guests and colleagues, following safety procedures, and reporting any hazards or security concerns promptly.
6. Ethical Conduct: Employees must adhere to high ethical standards, conducting themselves with honesty, integrity, and professionalism in all interactions and decision-making.
7. Teamwork and Collaboration: Employees are encouraged to work collaboratively with colleagues from different departments, supporting each other and sharing knowledge to achieve common goals.
8. Quality and Cleanliness: Employees must uphold high standards of cleanliness and quality in all areas of the hotel, including guest rooms, public areas, and facilities.
9. Compliance with Policies and Procedures: Employees must familiarize themselves with and adhere to all hotel policies, procedures, and guidelines, including those related to safety, hygiene, and guest service.
10. Continuous Learning and Improvement: Employees are encouraged to seek opportunities for professional development, learning new skills, and improving performance to enhance their contribution to the team and the hotel.